Jcbet Privacy Policy — User Data Protection
This policy explains how jcbet collects, uses, stores, and protects the personal information of Malaysian users who register and use our platform. Last updated: January 2026.
1. Information Collected by jcbet
Jcbet collects various types of information during registration and platform use to ensure the services we provide are secure, relevant and meet the needs of Malaysian users. The types of information collected are as follows:
Account and Identity Information
At registration, we collect your full name, mobile number, email address, and the password you set. During the identity verification (KYC) process, we may also request a copy of an identification document such as your MyKad or passport to ensure account security and meet platform requirements.
Device and Browser Information
Our platform automatically records technical information such as IP address, device type, operating system, browser type, screen resolution and access time. This information is used to diagnose technical issues, detect suspicious activity and improve the user experience across various devices including Android and iOS mobile phones.
Payment Information
Jcbet collects transaction information in MYR (RM), including the payment method used (such as FPX, TNG eWallet, or bank transfer), deposit and withdrawal amounts, and transaction history. We do not store full card numbers or users' banking passwords — this sensitive information is processed directly by licensed payment providers.
Usage Data & Preferences
We record in-platform activity such as pages visited, games or markets searched, session duration, click actions, and language preferences. This data helps us understand usage patterns and tailor platform content to local user interests.
- Updated: January 2026
- Platform: jcbet.bio
- Language: Bahasa Malaysia
- Currency: Malaysian Ringgit (RM)
2. How Your Information Is Used
Information collected by jcbet is used solely for legitimate purposes directly related to platform operations. We do not sell or rent users' personal information to third parties for marketing purposes. The primary uses of your information are as follows:
- Account Management: Processing registrations, logins, identity verification, and user account settings management.
- Transaction Processing: Facilitates MYR deposits and withdrawals, verifies payments and resolves any transaction issues.
- Platform Security: Detecting and preventing fraud, account abuse, unauthorised access, and activities that violate our terms of use.
- Customer Support: Provides relevant and timely assistance when users contact our support team in Bahasa Malaysia.
- Service Improvement: Analyses aggregated usage data to improve platform design, loading speed and mobile experience.
- Platform Communications: Sends important notifications relating to your account, transactions, policy updates or relevant promotional information via email or in-platform messages.
Any use of information beyond the scope stated above requires explicit consent from the user.
3. Cookie Usage and Session Tracking
Jcbet uses cookies — small text files stored on your device — to keep the platform running smoothly and deliver a better experience. The cookies used by our platform fall into several categories:
- Essential Cookies: Required for core platform functions such as maintaining login sessions, saving language preferences and processing transactions. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how users interact with the platform — such as most-visited pages and error messages encountered — to improve platform performance.
- Functional Cookies: Saving user preferences such as display settings and navigation preferences for a more personalised experience on future visits.
Users can manage cookie settings through their browser. Disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your browser's settings.
4. Data Storage, Security & Third-Party Sharing
Storage & Retention Period
User personal information is stored on secure servers protected by industry-standard technical security measures. jcbet retains user information for the duration of the active account and for the period required after account closure for legal compliance, dispute resolution and audit purposes. Information that is no longer needed will be deleted or anonymised in accordance with our internal procedures.
Technical Security Measures
The jcbet platform uses data encryption when transmitting sensitive information between user devices and our servers. Access to users' personal information within our internal systems is restricted to staff who require it to carry out their responsibilities. Our systems are continuously monitored to detect any unauthorised access attempts.
Sharing Information with Third Parties
Jcbet does not sell or rent users' personal information to third parties. However, we may share necessary information with the following parties in limited circumstances:
- Payment Providers: Required transaction information is shared with FPX, TNG eWallet, and other payment providers to process deposits and withdrawals in MYR.
- Game Providers: Basic account information may be shared with licensed game providers that support platform content, to enable access to games.
- Authorities: jcbet will disclose information to legal or law enforcement authorities where required by applicable law or a valid court order.
All third-party providers we work with are required to meet data protection standards consistent with our commitment to users.
5. User Rights, Policy Amendments and How to Contact Us
Right to Access, Correction and Deletion
As a registered jcbet user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be made via our support email.
- Right to Rectification: If the information we hold is inaccurate or outdated, you have the right to request a correction. Some details such as name and identification number may require document verification before updates can be made.
- Right to Erasure: You may request deletion of your personal information when closing your account. Please note that certain information may need to be retained for a specified period for legal compliance and financial transaction record-keeping purposes.
- Right to Object: You may object to the processing of your information for specific purposes such as marketing communications by contacting our team.
Privacy Policy Amendments
Jcbet reserves the right to amend this privacy policy at any time to reflect changes in platform practices, legal requirements or technology used. Any changes will be published on this page with a clear update date. We encourage users to review this page periodically. Continued use of the platform after amendments are published will be deemed acceptance of the updated policy.
Contact Our Team
If you have any questions about this privacy policy, wish to exercise your rights or wish to report any data privacy concerns, please contact the jcbet support team via:
Email: [email protected]
Our team will aim to respond within a reasonable timeframe. For other general enquiries, you may also visit the FAQ page for immediate answers.